If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to us within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below.
Lingerie- Please note, in the interest of hygiene we do not offer refunds on lingerie if the hygiene seal has been removed or any tickets have been broken.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.
Simply return* to us for an exchange or full refund by following the steps below within 14 days of receipt. We will process your exchange or refund (excluding original delivery charge) when we receive your parcel.
- Email us at firstname.lastname@example.org, including your reasons for doing so. We aim to get back to you within 24 hours of your email.
- Send your return back via post to the address below:
Unit 33853, Courier Point
13 Freeland Park, Wareham Road
Take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you use a delivery method that insures you for the value of the item(s).
Please ensure to quote your reference in the email.
PayPal will refund your return shipping cost**. Activate now to enjoy this service on your next purchase.
*Subject to the conditions listed in our online returns policy.
**Exclusions apply. This service is offered by PayPal Pte. Ltd in partnership with CallPoint New Europe JSC (TELUS International Europe), the service processor. This is an exclusive offer offered to eligible PayPal account holders. See full terms and conditions. Otherwise, please note that all return postage will be the responsibility of the buyer.