DO I NEED TO SIGN FOR MY PARCEL WHEN IT IS DELIVERED?
Yes, your order will require a signature; however, if you are not available the carrier will leave a card with instructions as to how to make alternative arrangements. The courier will make 3 attempts at delivering your parcel and may attempt to ring you to arrange a suitable time, so please include a contact phone number where you can be reached in order to receive your parcel. After the third unsuccessful attempt, the courier will return the package to the depot for collection.
HOW DO I RETURN/EXCHANGE AN ITEM(S)?
We hope that you will be pleased with your purchase. However, if you are not completely satisfied, we offer options which might help you decide what to do next.
Simply return* to us for an exchange or full refund by following the steps below within 14 days of receipt. We will process your exchange or refund (excluding original delivery charge) when we receive your parcel.
- Email us at email@example.com, including your reasons for doing so. We aim to get back to you within 24 hours of your email.
- Send your return back via post to the address below:
7 Bell Yard
Please note that all return postage is the responsibility of the buyer.
Take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you use a delivery method that insures you for the value of the item(s).
Please ensure to quote your reference in the email.
*SUBJECT TO THE CONDITIONS LISTED IN OUR ONLINE RETURNS POLICY
HOW SECURE IS YOUR WEBSITE?
When you enter your personal details in the checkout pages you are in a secure website (with SSL certificate). Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.
WHEN SHOULD I EXPECT TO RECEIVE A REFUND?
We aim to process returns as soon as they are received by us and you will receive an email confirmation once your refund has been processed. It will normally appear back on your statement within 3-5 working days but some card providers can take up to 10 working days to process the funds back on to your card.
If the date on your expiry card has expired or has been lost or stolen, please contact firstname.lastname@example.org so that we can update and ensure that your refund gets processed correctly.
WHAT IF I RECEIVE AN INCORRECT ITEM?
Please contact us at email@example.com stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.
WHO DO I CONTACT YOU IF I HAVE A PROBLEM WITH MY ORDER?
We stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team via:
- Our customer contact form
- E-mailing firstname.lastname@example.org
WHAT IS YOUR ONLINE RETURNS POLICY?
If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below.
Lingerie- Please note, in the interest of hygiene we do not offer refunds on lingerie if the hygiene seal has been removed or any tickets have been broken.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.