HOW SECURE IS YOUR WEBSITE?
When you enter your personal details in the checkout pages you are in a secure website (with SSL certificate). Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.
WHEN SHOULD I EXPECT TO RECEIVE A REFUND?
We aim to process returns as soon as they are received by us and you will receive an email confirmation once your refund has been processed. It will normally appear back on your statement within 3-5 working days but some card providers can take up to 10 working days to process the funds back on to your card.
If the date on your expiry card has expired or has been lost or stolen, please contact firstname.lastname@example.org so that we can update and ensure that your refund gets processed correctly.
WHAT IF I RECEIVE AN INCORRECT ITEM?
Please contact us at email@example.com stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.
WHO DO I CONTACT YOU IF I HAVE A PROBLEM WITH MY ORDER?
We stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team via:
- Our customer contact form
- E-mailing firstname.lastname@example.org
WHAT IS YOUR ONLINE RETURNS POLICY?
If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 30 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below.
Lingerie - Please note, in the interest of hygiene we do not offer refunds on lingerie if the hygiene seal has been removed or any tickets have been broken.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.